Cookie Policy

Cookies are small text files placed on your device, such as a computer, tablet, or mobile phone, when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies enable a website to remember your actions and preferences over a period, so you do not have to keep re-entering them whenever you return to the site or browse from one page to another. They can store information about your browsing habits, language preferences, and login details, among other things.

Cookies are not programs and do not carry viruses or malware. They cannot read data from your hard drive. Instead, they are passive text files designed to enhance your online experience.

RioAce uses cookies for several purposes to improve your experience on our platform and to ensure the proper functioning of our services. These purposes include remembering your preferences, understanding how you interact with our site, and providing you with relevant advertising. By using cookies, we can tailor our services to better meet your needs, ensuring a more personalised and efficient gaming environment.

Our use of cookies is always in compliance with applicable data protection laws and regulations. We are committed to transparency regarding our cookie practices and provide you with options to manage your cookie preferences.

Essential cookies are fundamental for the operation of the RioAce website. These cookies enable core functionalities like security, network management, and accessibility. Without these cookies, certain services you have requested, such as logging into your account or adding funds, cannot be provided. They are typically set only in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

These cookies do not store any personally identifiable information. Your consent is not typically required for essential cookies, as they are necessary for the website to function correctly. Blocking these cookies may impact the functionality of the RioAce platform.

Analytics cookies collect information about how visitors use the RioAce website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

We use analytics cookies to understand user behaviour, track site performance, and identify areas for improvement. This data helps us optimise our content and features, making your experience with RioAce more enjoyable and efficient. For example, we might use these cookies to determine the effectiveness of our marketing campaigns or to identify popular games.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personal features. For instance, a functional cookie can remember your username, language preference, or the region you are in. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise.

The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. Their purpose is to provide a more personalised and convenient experience, ensuring that when you return to RioAce, your preferences are already set.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations, for example, advertisers.

RioAce uses these cookies to present you with tailored offers and promotions that align with your gaming preferences. We may also use them to understand which advertisements led you to our site. This helps us ensure our marketing efforts are efficient and beneficial to our users.

Third-party cookies are cookies set by a domain different from the one you are visiting. When you visit the RioAce website, third-party cookies may be placed on your device by services that provide functionality to our site, such as analytics providers, advertising partners, or social media platforms. These third parties may use the information collected by their cookies to track your browsing activity across various websites and build a profile of your interests.

RioAce carefully selects its third-party partners and ensures they adhere to strict data protection standards. We do not have direct control over these cookies, but we strive to work only with reputable providers who respect your privacy. Information on how to manage these cookies is typically available on the third party's website.

The duration for which a cookie remains on your device depends on whether it is a "session" cookie or a "persistent" cookie.

• Session Cookies: These are temporary cookies that remain on your device only until you close your web browser. Once you close your browser, the session cookie is deleted. They are primarily used for technical purposes such as enabling better navigation on our site.
• Persistent Cookies: These cookies remain on your device for a set period specified in the cookie itself, or until you delete them. They are activated each time you visit the website that created that particular cookie. Persistent cookies are used to remember your preferences and actions across multiple visits, providing a more consistent user experience. For example, they might remember your login details for your next visit to RioAce.

The expiry period for persistent cookies used by RioAce varies depending on the specific cookie and its purpose, ranging from a few hours to several years.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting the settings in your web browser. Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the "options" or "preferences" menu of your browser.

• Browser Settings: You can configure your browser to reject all cookies, to accept only certain types of cookies, or to notify you when a cookie is being sent. Please note that if you choose to disable cookies, some features and functionalities of the RioAce website may not work as intended. For example, you may not be able to log in or use certain interactive elements.
• Opt-Out Tools: For certain third-party advertising cookies, you may be able to opt out through industry-specific opt-out pages.

Disabling cookies may impact your overall experience on RioAce, potentially limiting access to certain services or features. We recommend reviewing your browser's help section for detailed instructions on managing cookie settings.

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Therefore, RioAce does not currently respond to DNT signals.

While we do not specifically respond to DNT signals, we are committed to protecting your privacy. We encourage you to manage your cookie preferences directly through your browser settings or our cookie consent tool to control the data collected about you on our site.

RioAce may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies.

Significant changes will be communicated through a prominent notice on our website or through other appropriate communication channels. Your continued use of the RioAce platform after any changes to this policy will constitute your acceptance of such changes.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our customer support team is available to assist you.

You can reach us through the following methods:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.

We are committed to addressing your inquiries promptly and transparently.