Responsible Gambling

RioAce is dedicated to providing a safe and enjoyable online gaming experience. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem with negative consequences. Our commitment to safer gambling is a core principle of our operations, ensuring that we offer tools, resources, and support to help our players maintain control and gamble responsibly.

We operate under strict regulatory guidelines set by our licensing authority, which mandate comprehensive responsible gambling measures. RioAce continuously reviews and updates its policies and procedures to align with best practices in player protection. Our goal is to create an environment where players can enjoy our games safely, confident that their well-being is a priority.

Identifying problem gambling early is crucial. It is important to be aware of the signs, both in yourself and in others. Problem gambling is often characterised by an increasing preoccupation with gambling, a need to gamble with increasing amounts of money to achieve the desired excitement, restlessness or irritability when attempting to cut down or stop gambling, and gambling to escape problems or relieve dysphoric mood.

Other indicators may include:

• Spending more money and time on gambling than you can afford.
• Neglecting responsibilities at work, school, or home due to gambling.
• Chasing losses, meaning trying to win back money you have lost.
• Borrowing money or selling possessions to fund gambling.
• Concealing gambling activities from family and friends.
• Feeling anxious, guilty, or depressed after gambling.
• Repeated unsuccessful efforts to control, cut back, or stop gambling.

If you recognise any of these signs, we encourage you to seek assistance. RioAce provides various tools to help manage your play, and external organisations offer professional support.

Gambling should always be viewed as entertainment, not a way to make money. To keep your gambling experience enjoyable and under control, consider the following:

• Set a budget for your gambling and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gambling sessions and take regular breaks.
• Balance gambling with other leisure activities.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Do not chase losses. Accept that losses are a part of gambling.
• Remember that the odds are always in favour of the house over the long term.

By following these guidelines, you can ensure that your time at RioAce remains a positive and entertaining experience.

RioAce empowers you to manage your gambling effectively through various self-imposed limits. These tools are designed to help you control the amount of money and time you spend on our platform:

• Deposit Limits: You can set a maximum amount of money you can deposit into your RioAce account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit period expires.
• Wager Limits: You can set a maximum total amount you wish to wager over a specific period. This helps manage the overall volume of your betting activity.

These limits can be set and adjusted through your account settings. Any request to decrease a limit will be applied immediately. Requests to increase or remove a limit will involve a cooling-off period before taking effect, allowing for reflection and preventing impulsive decisions.

If you feel you need a short break from gambling, RioAce offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account:

• Time-Out: You can choose to take a break from gambling for a shorter period, such as 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, you will not be able to log in to your RioAce account or participate in any gambling activities.
• Cool-Off Period: Similar to a Time-Out, this option provides a slightly longer break, typically ranging from a few weeks to several months. This allows for a more extended period of reflection without the pressure of gambling.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has passed. This ensures that the break serves its intended purpose without immediate re-engagement.

For individuals who feel they need a more significant break from gambling, RioAce provides a self-exclusion program. Self-exclusion is a formal process that allows you to voluntarily prevent yourself from accessing your account for an extended period, typically from six months up to five years, or even permanently.

During a self-exclusion period:

• Your RioAce account will be immediately closed, and you will be prevented from logging in.
• We will take reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional mailing lists.
• Any remaining funds in your account, subject to our withdrawal policies, will be returned to you.

Self-exclusion is a serious commitment and cannot be reversed once activated. We recommend considering self-exclusion if you are struggling to control your gambling. For assistance with self-exclusion, please contact our customer support team.

RioAce strictly prohibits individuals under the legal gambling age from participating in any of our gaming activities. Our services are not designed for or directed at minors. We employ robust age verification procedures to ensure that only eligible individuals can open accounts and gamble on our platform.

As part of our commitment to protecting minors, we:

• Conduct electronic age verification checks upon account registration.
• May request additional documentation if age verification cannot be completed electronically.
• Train our staff to identify and report suspicious activity that may indicate underage gambling.

We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites. It is also important to keep your login details secure and not to leave children unsupervised around devices logged into your RioAce account.

To help you monitor your gambling activity and maintain awareness of the time spent playing, RioAce offers Reality Checks and Session Reminders.

• Reality Checks: This feature allows you to set periodic pop-up messages that will appear on your screen while you are playing. These messages will inform you of the duration of your current gaming session, your net wins or losses during that session, and provide options to continue playing or log out.
• Session Reminders: Similar to Reality Checks, you can set reminders at regular intervals (e.g., every 30 minutes, 60 minutes) that will prompt you to take a break or review your play.

These tools are designed to encourage conscious decision-making about your gambling habits and prevent unconscious over-engagement. You can customise the frequency of these reminders in your account settings.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step in understanding your behaviour. RioAce encourages you to honestly answer a few questions about your gambling patterns. This is not a diagnostic tool, but it can provide insight into whether your gambling might be moving into problematic territory.

Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you tried to stop or cut down on your gambling without success?
• Do you gamble to escape from problems or feelings of sadness?
• Has gambling caused problems in your relationships, work, or finances?
• Do you feel guilty or regretful after gambling?
• Have you ever lied about the extent of your gambling?

If you answered yes to several of these questions, it may indicate a need to re-evaluate your gambling habits and consider seeking support. Remember, recognising a potential problem is the first step towards addressing it. RioAce is here to support you in maintaining a responsible and enjoyable gaming experience.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)